If you need to return a product, please fill out our RMA form. You must be logged in to the site before you can start the RMA process. You can check the status of your return from your account page.

All refunds will be credited at the lesser of current market value or purchase price. All returns for credit are subject to a 15% restocking fee. Please note that shipping costs are not refundable.

Products will not be accepted for return, whether for exchange or credit, unless prior authorization is obtained. Returns for credit must be received within 30 days of the original invoice date. Beyond this period, products may only be exchanged if under warranty. After 30 days from the original invoice date, most products must be exchanged with the manufacturer. Please contact an Aisai Wireless representative or consult the product listings on this website for further warranty information.

All products must be returned in their original packaging with all software, power units, cabling, accessories, manuals and other items intact, or else will not be able to offer a credit or an exchange. Items returned without all accessories or items which are defaced will be subject to a minimum 15% restocking fee. Advance replacement RMA's will be charged accordingly if returned without above items.

Some products are supported directly by the manufacturer and must be returned through the manufacturer.

RMA numbers are valid for a maximum of 15 days.

Please return items in shipping boxes with appropriate packaging. If you are not sure how to package an item for safe shipping, please consult a local shipping company or an Aisai Wireless representative. Products returned in an envelope or with insufficient packaging will be refused and the warranty will be voided.

Please place the RMA number on three sides of the outside of the shipping box before returning it to us. Please insure the return for the proper value. Failure to do so may void the warranty if damage occurs during shipment.

Send all RMA packages to:

Hong Kong Office

Room 2610, Asia Trade Centre, 79 Lei Muk Road, Kwai Chung, Hong Kong
Phone: +852/2790-9165
Fax: +852/2345-1164